Lov3ly Privacy Policy
Last updated: October 2026
Lov3ly ("Lov3ly", "we", "us", or "our") provides a private digital workspace for planning and organising weddings.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit the Lov3ly website, create an account, or use the Lov3ly application and services (collectively, the "Service").
By using Lov3ly, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information generated through your use of the Service, and limited information from third-party services where necessary to provide the Service.
Account information
When you create an account, we may collect:
- Name
- Email address
- Password or authentication information
- Account preferences
- Authentication and security information
If you sign in using a third-party authentication provider, such as Google, we may receive information that the provider makes available to us, such as your name and email address.
Wedding information
When you create or manage a wedding workspace, you may provide:
- Couple names
- Wedding date
- Wedding venue
- Wedding colours
- Wedding style and preferences
- Planning information
- Wedding status and other related details
People and wedding-party information
Lov3ly allows you to organise people involved in your wedding.
This may include:
- Names
- Roles
- Email addresses
- Phone numbers
- Relationships
- Team memberships
- Wedding-party information
- Other information you choose to add
Some of this information may relate to people who do not have a Lov3ly account.
You are responsible for ensuring that you have an appropriate basis or permission to provide another person's information to Lov3ly where required by applicable law.
Guest and vendor information
You may add information about guests, vendors, suppliers, venues, service providers, and other participants.
This may include names, contact details, roles, notes, payment-related information, and other information that you choose to record.
Budget and financial information
You may use Lov3ly to record wedding budgets, expenses, payment information, vendor costs, contributions, and related planning information.
Lov3ly is not a bank or financial institution, and you should not use Lov3ly as a substitute for a financial account or secure financial-record system.
Documents and uploaded content
You may upload documents, images, files, and other materials to your wedding workspace.
You are responsible for ensuring that you have the right to upload and share those materials.
Please avoid uploading highly sensitive personal information unless it is necessary for your wedding planning.
Announcements and other content
You may create announcements, tasks, notes, planning information, mood boards, lookbooks, and other content within your wedding workspace.
This information may be visible to other members of the workspace according to the permissions and sharing settings applicable to that feature.
2. Information Collected Automatically
When you use Lov3ly, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- General usage information
- Pages or features accessed
- Login and authentication events
- Error and diagnostic information
- Date and time of activity
We use this information primarily to operate, secure, maintain, and improve the Service.
3. How We Use Information
We may use personal information to:
- Create and maintain your account
- Provide your wedding workspace
- Authenticate users
- Provide access to wedding features
- Store and display your wedding information
- Allow invited members to collaborate
- Send transactional and account-related emails
- Provide customer support
- Process and verify payments
- Maintain security
- Detect and prevent fraud, abuse, and unauthorised access
- Troubleshoot technical problems
- Improve Lov3ly
- Develop new features
- Comply with legal obligations
- Protect the rights, property, and safety of Lov3ly, our users, and others
We do not sell your personal information.
4. Wedding Workspace Privacy
A Lov3ly wedding workspace is intended to be a private collaborative environment.
Information you add to your workspace may be accessible to other people you invite to that workspace, depending on the feature and their permissions.
You are responsible for deciding who you invite and what information you choose to share with them.
Lov3ly is not responsible for information that you intentionally share with another workspace member and that member subsequently discloses outside the workspace.
5. Information About Other People
You may provide information about other people, including your partner, family members, guests, wedding-party members, vendors, and suppliers.
When you provide another person's personal information, you are responsible for ensuring that you are permitted to provide that information to Lov3ly under applicable law.
Where appropriate, you should inform those individuals that their information is being stored and used through Lov3ly.
6. Payment Information
When you purchase a Lov3ly subscription, payment information may be processed by a third-party payment provider.
Depending on the provider we use, payment information may be collected directly by that provider rather than stored by Lov3ly.
Lov3ly does not intend to store complete payment-card numbers.
The payment provider may process your information according to its own privacy policy and terms.
7. Third-Party Service Providers
We use third-party service providers to help operate Lov3ly.
These may include providers for:
- Cloud hosting
- Database and data storage
- Authentication
- Email delivery
- Payment processing
- Security
- Analytics
- Technical infrastructure
These providers may process personal information on our behalf where necessary to provide their services.
We require service providers to handle information appropriately and only for legitimate purposes related to their services.
8. Google and Other Authentication Services
If you choose to sign in using Google or another supported authentication provider, that provider may process information according to its own privacy policy.
Lov3ly receives only the information made available to us through the authentication process.
You should review the relevant provider's privacy policy for information about how it handles your information.
9. Cookies and Similar Technologies
Lov3ly may use cookies, local storage, session technologies, and similar technologies to:
- Keep you signed in
- Maintain security
- Remember preferences
- Operate essential features
- Understand basic website usage
- Improve the Service
Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.
10. How We Protect Information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.
These measures may include:
- Access controls
- Authentication
- Database security controls
- Encryption where appropriate
- Secure connections
- Permission-based access
- Monitoring and security practices
However, no online service can guarantee absolute security.
You are responsible for protecting your account credentials and should notify us if you believe your account has been compromised.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the Service
- Maintain your account
- Maintain your wedding workspace
- Meet legal or regulatory obligations
- Resolve disputes
- Enforce agreements
- Protect our legitimate business interests
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
If your subscription expires, we may restrict access to your workspace and may retain or delete workspace information according to our then-current retention practices.
You are responsible for keeping copies of information you want to retain.
12. International Data Transfers
Lov3ly and its service providers may operate or process information in countries other than the country where you live.
As a result, your information may be transferred across international borders.
Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate safeguards.
13. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Make a complaint to a relevant data-protection authority
These rights are subject to applicable legal exceptions and limitations.
To exercise a privacy right, contact us using the details below.
14. Children's Privacy
Lov3ly is intended for adults and is not designed for children under 18.
We do not knowingly collect personal information directly from children under 18.
If you believe a child has provided personal information to Lov3ly, please contact us so that we can investigate and take appropriate action.
15. Data Breaches
If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain, and respond to the incident and provide notifications where legally required.
16. Marketing Communications
Lov3ly may send essential service communications, including:
- Account verification emails
- Password reset emails
- Subscription notifications
- Security notifications
- Important service updates
These communications are necessary for operating your account.
Where we send optional marketing communications, you may unsubscribe using the available unsubscribe mechanism or by contacting us.
17. Changes to This Privacy Policy
We may update this Privacy Policy as Lov3ly develops or as applicable laws and our practices change.
When changes are material, we will take reasonable steps to notify users.
The updated version will be published with a revised "Last updated" date.
18. Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, please contact:
Lov3ly Support
Email: support@lov3ly.com
---
By using Lov3ly, you acknowledge that you have read this Privacy Policy.