Lov3ly Refund & Cancellation Policy
Last updated: October 2026
This Refund & Cancellation Policy explains how cancellations, refunds, and subscription expiry work for Lov3ly.
By purchasing a Lov3ly plan, you agree to this policy together with the Lov3ly Terms of Service.
1. Lov3ly Plans
Lov3ly currently offers:
- 6-month plan — US$59
- 12-month plan — US$89
Both plans provide access to the same core Lov3ly features. The difference is the length of access.
Your subscription is associated with your wedding workspace.
2. Cancellation
Because Lov3ly plans provide access for a fixed period, there is no requirement to cancel a recurring monthly subscription.
You may stop using Lov3ly at any time.
Stopping use of the Service does not automatically result in a refund for the unused portion of your subscription period.
Your access will normally remain available until the end of the period you purchased, subject to the Terms of Service.
3. Refunds
Payments are generally non-refundable once a Lov3ly plan has been purchased and activated, except where:
- a refund is required by applicable law;
- you were charged more than once for the same purchase;
- a technical or payment-processing error resulted in an incorrect charge; or
- Lov3ly agrees to provide a refund in exceptional circumstances.
Any refund is assessed based on the circumstances of the request and the applicable payment provider's procedures.
4. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase, or charged an incorrect amount, contact Lov3ly Support as soon as possible.
We may request information needed to identify the transaction.
Where a duplicate or incorrect charge is confirmed, we will take reasonable steps to correct the issue.
5. Payment Provider Refunds
Payments may be processed through a third-party payment provider.
Depending on the payment provider used, additional payment-provider terms may apply.
Where a payment provider acts as the merchant of record for a transaction, its applicable payment and refund terms may also apply.
6. Subscription Expiry
When your purchased access period ends, your paid access may expire or become restricted.
Before your subscription expires, you should download or otherwise retain any information or documents that you want to keep.
Lov3ly may retain or delete workspace information after expiry in accordance with its Privacy Policy and applicable data-retention practices.
7. Account Termination
If your Lov3ly account is suspended or terminated because you have violated the Terms of Service, you may not be entitled to a refund for the remaining subscription period, except where required by applicable law.
If Lov3ly terminates the Service for reasons unrelated to your violation of the Terms and is unable to provide the remainder of your purchased access period, we may provide an appropriate refund or alternative remedy, subject to applicable law.
8. How to Request a Refund
To request a refund or report an incorrect charge, contact:
Lov3ly Support
Email: support@lov3ly.com
Please include:
- Your Lov3ly account email address
- The wedding workspace name
- The date of payment
- The amount charged
- A brief description of the issue
For security reasons, do not send your full payment-card number or password.
9. Refund Processing
If a refund is approved, it will generally be returned through the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
10. Legal Rights
Nothing in this policy limits any refund, cancellation, consumer-protection, or other rights that cannot legally be excluded or restricted under the laws applicable to your purchase.
Where applicable law gives you a mandatory right to cancel or obtain a refund, that right will continue to apply.
11. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Any updated version will be published with a revised "Last updated" date.
Changes will not remove rights that have already accrued under applicable law.
12. Contact
For refund or cancellation questions, contact:
Lov3ly Support
Email: support@lov3ly.com
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Lov3ly reserves the right to assess refund requests fairly and in accordance with applicable law and the payment provider's applicable requirements.